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Virtual Assistant

Job Description

We're looking for a virtual assistant with retail knowledge to complete clerical projects that are anticipated to require around 10-15 hours per week for two weeks or for until the required hours are been accomplished.


  • Taking inbound calls from customers about products and warranties.

  • Answering/forwarding emails from customers, partners, and vendors.

  • Placing customer notes in a worksheet.

  • Coordinating the owner's meeting calendar during weekdays.

  • Booking travel arrangements for conferences.

  • Administrative/Fielding Calls.

  • Answer calls, return emails, and similar tasks.

  • Provide various levels of customer service.

  • Type documents, mail letters and take notes.

  • Serve as a point of contact for other team members.

  • Schedule meetings and manage the daily calendar.

  • Book travel accommodations and car rentals.

  • Manage blogs and social media accounts. 

  • Create presentations and sales materials.

  • Collaborate with writers, graphic artists, and designers.

  • Handle financial tasks in payroll and accounting.

  • Make business purchases and deal with vendors.

  • Share industry-related advice and guidance.

  • Handle website maintenance and updates.

  • Manage servers, networks, and office hardware.

  • Provide tech-support to customers and vendors.

  • Drive traffic to online storefronts.

  • Create promotional campaigns and events.

  • Find and engage potential customers.

  • Advise on best business practices.

  • Build teams and recruit other virtual assistants.

  • Handle scheduling and delegate daily tasks.


  • Expertise in customer service.

  • Great communication skills via phone, email, and chat.

  • Strong knowledge of Google Docs, and Google Calendar.

  • Some knowledge of retail sales (online and in-store)

  • Experience in consumer electronics a big plus.

To apply please send your CV/Resume to admin@firestartergroup.com 


FSG is a brand development firm that exists as a catalyst for organizational growth. Through the power of our strategic branding process, we work relentlessly to uncover your organization’s unique identity focusing on the most effective means to communicate your brand. Developing a strong brand leads directly to improved team morale, increased brand loyalty and a stronger bottom line.